Contracts Management
Build the skills to manage waste service contracts effectively and deliver better outcomes
Effective contract management is critical to the successful delivery of resources and waste services. Whether managing household collections, street cleansing, recycling services, or specialist waste contracts, organisations need the right knowledge, processes, and relationships in place to ensure services are delivered efficiently, compliantly, and in line with expectations.
This practical course has been designed for professionals responsible for managing waste service contracts in the public, private, or third sectors. It provides the knowledge, understanding, and practical tools needed to oversee contract performance, manage risk, build productive supplier relationships, and ensure service delivery aligns with organisational objectives.
By combining contract management principles with real-world waste sector challenges, the course helps participants develop the confidence to manage contracts proactively and effectively.
Course Details
Format: Online
Duration: 8 hours
Entry requirements: None
About this course
Effective contract management helps organisations improve performance, reduce risk, and maximise value from resources and waste services. Gain the practical skills and confidence to manage contracts and build successful relationships with service providers.
Understanding effective contract management
Learn why contract management plays a crucial role in delivering high-quality, efficient, and value-driven waste services.
Navigating contract structures
Develop an understanding of the key components of waste service contracts, how they work together, and the role of schedules and supporting documentation.
Managing performance and compliance
Explore how contracts are used to monitor service delivery, ensure compliance, and drive continuous improvement.
Identifying and mitigating risk
Understand the common risks associated with waste service delivery and learn practical approaches to managing and mitigating them.
Building strong relationships
Develop the communication and stakeholder management skills needed to maintain productive relationships with contractors, suppliers, and service providers.
Escalating and resolving issues
Learn how to identify problems early, manage disputes effectively, and ensure issues are escalated appropriately when required.
Developing a Contract Management Plan
Gain practical experience in preparing and implementing a Contract Management Plan that captures the key information needed to manage a contract successfully.
Professional development
Receive a certificate of completion and contribute towards your Continuing Professional Development (CPD).
This course is designed for anyone responsible for managing, overseeing, or commissioning waste and resource management services.
It is particularly suitable for:
- Local authority officers responsible for household waste and recycling services
- Managers overseeing Household Waste Recycling Centres (HWRCs)
- Street cleansing and environmental services professionals
- Officers responsible for bulky waste, collection, or treatment contracts
- Facilities and estates managers managing waste services at universities, hospitals, business parks, or leisure destinations
- Contract managers working with private or third-sector service providers
- Professionals seeking to strengthen their contract management knowledge within the waste sector
No specialist legal or procurement background is required.
Course Structure
This course is combines self-guided learning and virtual instructor-led training sessions.
This session covers:
- Contract management
- Service procurement
- Governance
This session covers:
- Completing a RACI Matrix outlining the roles involved in running a contract in your organisation.
This session covers:
- Contract documents
- Operations
This session covers:
- How social value is incorporated into waste management contracts
This session covers:
- Risk management
This session covers:
- Contract changes
This session covers:
- Communications
Upcoming courses
View the timings for virtual sessions below.
- Session 1 - 17th November - 14:00-16:00
- Session 2 - 20th November - 14:00-16:00
- Session 3 - 24th November - 14:00-16:00
- Session 4 - 27th November - 14:00-16:00
Book your place
Active CIWM members are eligible for a 20% discount on this course. Your discount will be applied automatically at checkout when you are logged in and book using your CIWM member details.
Select your preferred date and time from the options below.
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Contact us on 01604 620426 or email training@ciwm.co.uk for more information.