Contracts Management - VIRTUAL

Contracts Management - VIRTUAL

Virtual Training Programme - Live Session Dates (via Zoom)

Session 1 - 2nd July - 14:00 - 16:00 hrs
Session 2 - 5th July - 14:00 - 16:00 hrs
Session 3 - 9th July - 14:00 - 16:00 hrs
Session 4 - 12th July - 14:00 - 16:00 hrs

* Please note attendance is required at all live sessions to complete the course.

About this training

This course has been designed to assist those managing waste services contracts for the public or private sector. It has been developed to provide the knowledge, understanding, and practical skills necessary for managing services delivered by the private or third sector effectively.

It will enable delegates to gain an overview of Contract Management, to obtain an understanding of the key management areas, pitfalls, and benefits, as well as help inform decision making when managing Service Providers.

What will I learn on the course?

The course is split into four interactive 2-hour sessions with plenty of opportunities for delegates to become active participants in the knowledge-gaining process.

Session One looks at:

  • the role of contract management and contract managers
  • the procurement process and the most relevant documents for a contract manager, which form part of the contract, and how they link together.
  • the transitional arrangements before the start of the contract
  • the role of the Contract Management Team (CMT) in the governance of a contract

Session Two investigates:

  • the various documents that make up a waste management Contract how they are linked together and by what means they set out how a contract should be managed
  • in what way Key Performance Indicators (KPIs) help us to measure how well a Service Provider is performing compared to their strategic goals and objectives
  • ·other ways a manager can track and monitor the performance of the Service Provider such as payment and performance mechanisms, as well as inspections, reporting and monitoring systems

    Session Three will assist:

  • understanding of risk and the importance of developing a risk register to manage the risk of financial and operational failure.
  • management of commercial risks
  • how a Pain and Gain sharing agreement allows a contractor and supplier to share profits or cost savings and share losses due to errors or cost increases.
  • why Variations to the service requirement will be made and how.

Session Four looks at the important issue of communications between the client and contractor. It will identify that;

  • it is important to have well-developed methodologies and processes in place to facilitate this.
  • outline the purpose and content of a communications plan contract meetings, contract closure, and renewal procedures.
  • In addition, it will summarize the key information required to produce a contract management plan (CMP) which will explain how the contract will be managed.


  • Between each session, ‘take away’ tasks will be provided to help learners recap on learning content covered in the previous session and to help learners prepare for the next session.


    Who is it for?

  • Local authority officers/supervisors
  • Facility managers
  • Estate managers

    The course is designed for people about to or already manage waste management service contracts including local authority officers running HWRCs, street cleansing, refuse and recycling collections, bulky household waste etc. as much as those running waste collection services at universities, hospitals or holiday parks.

    What are the entry requirements for this course?

    This course is open entry. This means that those interested in undertaking this training programme do not require any other qualifications or levels of attainment. However, you will need to be employed in a suitable position.

    How will I benefit from taking the course?

    Once you have completed this training, you will be able to understand  

  • Why contract management is important to ensure waste management services are delivered efficiently
  • Key areas of a contract, how they fit together, and the schedules that ensure the provider complies with the contract to ensure the contract is effectively delivered
  • The risks in delivering waste management services and how these can be mitigated
  • The skills required to ensure that communications and relationships are managed and that issues are appropriately escalated
  • How to prepare and complete a Contract Management Plan which summarises key information about how a specific contract will be managed.

General Information

Certificate: Yes
Duration: 8 Hours
Assessment: No assessment
Contributes to CPD: Yes

Delegate Fees

CIWM Member Rate: £485.10 + VAT
Non-Member Rate: £606.90 + VAT
Course & Membership Bundle*: £553.56 + VAT
If you are already a CIWM you cannot select the course & membership bundle (it will allow you to check out, but the balance will be £0.00). Your delegate place will not be booked. 
*Includes access to the virtual training course and  CIWM Affiliate membership until December 2024).

Not a CIWM Member?  Click here to join today and receive the member discount.
If your employer is a CIWM Affiliated Organisation, please contact prior to booking to receive your exclusive discount.

If you experience any issues with your booking then please contact the Operations Team on 01604 620426

Please Note
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02/07/2024 14:00 - 12/07/2024 16:00

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