Brief News: Recolight Appoints New Compliance Manager; Dunelm Mill Adopts No Landfill Ethos To Its Waste Programme; And More

12 January 2012

Recolight Appoints New Compliance Manager; Dunelm Mill Adopts "No Landfill" Ethos To Its Waste Programme; Customer Service Tops Wish List For When Choosing Waste Management Provider

Recolight Appoints New Compliance Manager

Recolight, the specialist WEEE compliance scheme for the lighting industry, is pleased to announce the appointment of Derek McNair, who has joined Recolight as Compliance Manager.

Derek has worked in the waste management industry for over 20 years and has a wealth of experience in the field of legislative compliance, having worked in both the public and private sectors.

Derek will be responsible for helping to ensure that Recolight, as well as its collection points and recyclers, operate in compliance with all applicable health, safety and environmental legislation. He said; "I am extremely pleased to be joining Recolight and look forward to working with all our customers and suppliers, maintaining and improving the high standards in compliance and customer service."

Announcing the appointment, Recolight Chief Executive Nigel Harvey said: "We're very pleased to welcome Derek to the team. He will play an integral role in ensuring that we are able to maintain the very highest health, safety and environmental standards on which our reputation is founded, and to provide the invaluable support and expertise our collection network expects from us."

UK homeware and soft furnishing store, Dunelm Mill has appointed DS Smith Recycling to handle its waste management, in a bid to achieve zero waste to landfill. Setting an initial target of 70 percent reduction in waste.

DS Smith Recycling, has a "no-landfill" ethos. Using landfill only as the very last resort, means DS Smith Recycling is a clear solution for businesses looking to integrate more sustainable processes.

As an initial step, Dunelm Mill plans to backhaul all of its packaging back to its distribution centres in an effort to understand how the amount of packaging can be reduced. The programme of activities that DS Smith Recycling has prepared for Dunelm Mill includes bin rationalisation, weight and stream interrogation and waste alignment. Communicating process change is fundamental to business success so DS Smith Recycling will work on a programme of sharing best practice across all departments, training staff and creating bespoke training materials. In addition to this, DS Smith Recycling's service includes the opportunity to track carbon benefits.

Mark Beagley, recycling manager at Dunelm Mill explains: "This is a big step for Dunelm Mill as we embark on a process to overhaul a significant area of the business. We appointed DS Smith Recycling as our waste management partner because of its track record in working with large-scale businesses to change ingrained practices in order to improve environmental performance. I have big plans for Dunelm Mill, starting with appointing a recycling champion in each of our stores."

www.dssmithrecycling.com

A survey of leading waste producers has revealed that good, old-fashioned customer service is their key consideration when deciding whom to appoint as their waste management provider, outstripping recycling rates and even price.

The on-line survey, carried out by independent waste managers Cleansing Service Group, asked over 100 companies to rank 15 issues in order of importance when choosing a provider.

Customer service topped the poll, with 97 respondents saying it was "very important" to them. Communication, compliance and reliability took the next three places. The importance of the price quoted for waste management services ranked at No.6 on the list, beaten also by a demand for quality.

CSG group business development manager Mike Wilson said: "The survey shows there is a wide range of factors of importance when a customer comes to purchase, but surprisingly perhaps, price does not top the list and service stands out as the most important consideration.

"It appears that issues more related to a waste facility, such as an open site policy or recycling rates, are much less important to customers than those related to service such as communication and reliability."